Terms and Conditions

 

Orders

We require a minimum of 5 days notice for all novelty cakes but please book early to avoid disappointment.

We require at least 6 weeks notice for wedding cakes.

Please check your order thoroughly before confirming your order, as each cake is made personally for you and we must interpret the design from the information you give us. 

 

Payment

A deposit of 25% is required 2 weeks before collection for all novelty cakes with full payment on collection or delivery.

For wedding cakes, a 50% deposit is required upon ordering, with the balance being paid 2 weeks prior to collection or delivery.

All deposits are non-refundable.

 

Storage

Cakes should be placed on a sturdy surface and stored in the box provided, in a cool, dark place. 

Cakes should not be refrigerated unless they contain fresh cream.

 

Cancellations

There will be no refund on cakes cancelled less than 5 days prior to collection.

 

Complaints.

Complaints are rare and are taken seriously. Please report your complaint as soon as possible as it may require further investigation. Cakes or parts of cakes must be returned within 3 days to ensure we are able to fairly assess the nature of your complaint.

Corrections and repairs to cakes can be corrected on the day and you are required to give us the opportunity to do this. You must inform us of any problems within 1 hour of accepting your cake.

The maximum refund we offer is the price of the cake plus any delivery charge. No further compensation is available.